Frequently Asked Questions
Everything you need to know about shopping the world of Yohji Yamamoto.
Are all items on THE SHOP YOHJI YAMAMOTO authentic?
Yes, this is the official online store for Yohji Yamamoto. All products are 100% authentic and shipped directly from our authorized warehouses in Japan.
Which international shipping methods do you use?
We primarily use DHL Express for international deliveries to ensure your items reach you safely and quickly. Shipping costs and delivery times vary depending on your destination country.
What is your return policy for online orders?
We accept returns within 14 days of delivery, provided the items are in their original condition with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Are customs duties and taxes included in the price?
For most countries, customs duties and local taxes are not included in the product price and must be paid by the recipient upon arrival. Please check your local customs regulations for specific details.
How can I determine my size for different brands like S'YTE or Ground Y?
Each product page includes a detailed 'Size Guide' with specific measurements. Yohji Yamamoto designs often feature oversized silhouettes, so we recommend comparing the listed measurements with your own garments.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.